1. Operator and scope
Cohren Limited operates this corporate website. This policy applies to information handled through this website and the email links published on it.
The separate Cauldra application may process different information under its own product privacy information. This policy does not replace the privacy information presented within Cauldra.
2. Information we process
Information you send by email
If you contact Cohren, we may receive your email address and the information you choose to include in your message or attachments. A Cauldra support request may also include a business name, registered email address and details about the issue you describe.
Please do not send passwords, one-time codes, payment-card details, secret keys or other sensitive credentials by email.
Basic technical information
Hosting and network infrastructure may process ordinary request information needed to deliver and protect the website. This may include an IP address, browser or device information, requested pages, referring page, and the date and time of a request.
The corporate website does not expose a contact form or live chat.
3. Cookies and analytics
The current corporate website does not use analytics, advertising trackers, marketing cookies or other non-essential cookies. It does not set a corporate-site account or preference cookie.
If this changes, Cohren will update this policy and provide any notice or choice required before the relevant technology is used.
4. Purposes and lawful reasons
Depending on the context, Cohren may process personal information to:
- respond to an enquiry or provide requested product support;
- take steps connected with a business conversation you initiate;
- operate, secure and troubleshoot the website and its supporting infrastructure;
- protect Cohren, its users and its services from misuse; and
- comply with applicable law or establish, exercise or defend legal claims.
The lawful reason may be your consent, steps connected with a requested service or possible contract, Cohren’s legitimate interests in operating and protecting its website and responding to enquiries, or compliance with a legal obligation. The applicable reason depends on the circumstances.
5. Service providers and required disclosure
Website hosting, network and email providers may process information only as needed to supply those services to Cohren. Cohren may also disclose information where required by applicable law, a valid legal process or a competent authority, or where reasonably necessary to protect rights, safety or service security.
The corporate website does not use personal information for targeted advertising.
6. International infrastructure and processing
Some hosting, network or email-service infrastructure may operate in countries other than the country from which you visit the website. Where personal information is transferred internationally, Cohren will use a lawful transfer basis and safeguards required by applicable data-protection law.
7. Retention
Cohren retains personal information only for as long as reasonably necessary for the purpose for which it was received, including responding to an enquiry, maintaining support history where needed, securing services, meeting legal or accounting obligations, and handling disputes.
The period may vary according to the nature of the communication, whether follow-up is required and any applicable legal obligation. Information that is no longer needed will be deleted or anonymised where reasonably practicable.
8. Security
Cohren uses reasonable organisational and technical measures appropriate to the information and the website’s limited processing. No internet transmission, email service or storage system can be guaranteed to be completely secure, so visitors should take care with the information they send.
9. Your privacy rights
Subject to applicable law, you may have rights to request information about processing, access or correct personal information, request deletion or restriction, object to processing, withdraw consent where processing relies on consent, and receive portable information in an applicable case. You may also have rights concerning automated decisions and the right to complain to the Nigeria Data Protection Commission.
To make a request, email contact@cohren.com. Cohren may need enough information to understand the request and confirm that it concerns you.
10. Children’s privacy
The corporate website is intended for general business information and is not directed to children. Cohren does not knowingly seek personal information from children through this website. If you believe a child has provided personal information, contact Cohren so the matter can be reviewed and appropriate action taken.
11. External links and Cauldra
The website links to email services and to the separate Cauldra application. Those destinations operate separately and may have their own terms and privacy information. Review the information presented by the destination before providing personal information.
12. Changes to this policy
Cohren may update this policy when the website, its service providers or applicable requirements change. The current version will be published on this page with its effective date.
13. Contact
For privacy questions or requests, email Cohren Limited at contact@cohren.com.